GRIMLORD GAMES LTD. TERMS AND CONDITIONS
We will refund you in full for any pledge made during a Kickstarter campaign. Once the campaign has ended we will refund you your pledge amount minus the Kickstarter and payment processing fees (which we cannot get back from them), which is usually 10% of the original pledge.
Once the pledge manager is closed no refunds are possible, as we have begun production of your order.
If you do not confirm your shipping and pledge details prior to the pledge manager closing or within 8 weeks of our notification to do so it will be treated as abandoned. We will however look at each case sympathetically and try our best to satisfy each customer.
By pledging on Kickstarter you agree that our responsibility to you is for shipping your order as entered into our pledge management system. You are responsible for updating or changing your shipping address as well as import or other duties that may be payable to relevant tax authorities. You accept that you are fully liable for incorrect shipping details and will risk your pledge being unable to be delivered or lost in transit.
Should an order be ‘returned to sender’ we will endeavour to send it out to you, the customer again, at your additional shipping cost.
Please note we are unable to ship to PO Boxes.
If you do not accept the proposed terms please do not pledge on this Kickstarter project and wait for general retail release.
ONLINE STORE ORDERS
You have the right to a refund up to 14 days after your purchase. This is subject to all goods being returned unopened and undamaged and providing original proof of purchase. You will be responsible for paying the cost of returning the item to Grimlord Games Ltd. Refunds will be issued on receipt of the return. You may contact us via email at organise a return and we will attempt to rectify the situation with you.
THIRD PARTY PURCHASES
We are sorry but we cannot support refunds or returns on items purchased via third parties. Please contact them directly.
If a component cannot be delivered at all we will refund it completely including fees.
All refunds will be processed in GBP.